Non-business hours refer to the time periods during which regular business operations are not typically active. These hours are outside the standard working hours of an organization and often include evening, nights, weekends, or public holidays. The non-business hour rules are applied to alerts and reports. Following is the implementation for the two:

1. Alerts: The non-business hours for alerts are created to change the alert actions for all the generated alerts falling under the non-business hours. e.g: Your business hour is identified as 9 AM to 6 PM daily and you have added an alert rule for CPU Utilization and added alert action(s) against this rule to generate an email and send a notification to your Teams channel during your business hours. Now, in case you want to change these actions by allowing ONLY an email to be sent instead of both email and notifications between 06:01 PM to 08:59 AM, then creating a non-business hour and mapping the required action with it will enable you to change the alert action for alerts generated during non-business hours. Alerts will exclusively take into account user-defined subjects within non-business hours in relation to the specified actions outlined in Non-Business hours.
2. Reports: Non-business hours are implemented differently in reports as compared to alerts. The reporting module will exclude that time frame defined in the non-business hour while generating report data. e.g.: If we consider 9 AM to 6 PM as our business hours then after mapping the non-business hours in the reporting time period, it will generate data for the selected metrics from 9 AM to 6 PM and omit all metric data from 06:01 PM till 08:59 AM. The subjects that are defined in Non-Business hours are ignored in the case of reports.

Non-Business Hours Rule Details

In the non-business hours rule details window, you can see the following fields which are listed below:

• Enable: On selecting this, It will activate the Non-business hours (NBH) duration. You can activate the non-business hours by clicking in the Toggle switch button.

Note: To deactivate the non-business hours rule, click on the Toggle switch button again.

• Subject: In subjects, you can see the subjects mapped to the particular non-business hour. Do note that the subjects mentioned here will ONLY be applicable for alerts being generated on these subjects and NOT in reports.
• Name: The name given to the non-business hour rule.
• Schedule: A schedule refers to the pre-determined plan that outlines specific activities or events that have taken place during the Non-Business Hours (NBH). In the schedule, you can see the date and time at which the rule has been scheduled in the DD/MM/YY and HH:MM format.
• Until: The until time defines the end time for the Non-Business Hours (NBH). It is shown in the DD/MM/YY and HH:MM format. Do note that the non-business hour will run till one day prior to the date mentioned here i.e. if you add 20 November 2023 as your until date then the non-business hours will be activated till 19 November 2023.
• Owner: In owner, you can see the name of the user who had configured the Non-Business Hours (NBH).
• Notification Type: Here you can see the new alert actions added for the Non-Business hours.
• Action: You can perform the following actions against a non-business hour rule:
  1. Edit: You can edit the non-business hour rule by clicking on the Edit icon. On clicking this icon, you will be redirected to the Add Non-Business Hours Rule window where you can perform the edit operation.
  2. Delete: You can delete an existing Non-Business Hours Rule by clicking on the Delete icon.

Notes:

• You can also map a report by excluding the Non-Business Hours (NBH) data from two screens, one from the Add Report Screen and one from Report Schedule Screen. In both cases, the non-business hour(s) will be added via the report time period section by selecting the non-business hour rule name. Do note that the subjects mentioned while defining the non-business hour will NOT be applicable in reports.

Click on the Add Non-Business Hour(s) Non-Business Hour(s) button to access the rule configuration window.